Haryana Chief Minister Manohar Lal Khattar on Saturday mentioned state authorities’s auto attraction software program (ASS), which has been launched by to assist individuals get their work performed in a time certain method, has introduced radical modifications within the age-old handbook system of the federal government functioning and in addition ensured transparency and accountability of the officers.
Interacting with the beneficiaries of AAS via audio conferencing at the moment, the CM mentioned the revolutionary modifications introduced by the current state authorities have definitely given an enormous sigh of aid to the frequent man not solely when it comes to getting their work performed in a time certain method but in addition saving their time to make rounds of the federal government places of work.
The CM mentioned presently 384 companies of 33 departments have been on boarded on AAS. For this, the officers of the Proper to Service Fee deserve appreciation.
He mentioned as a result of implementation of AAS, an automated attraction is made on behalf of the citizen to the primary grievance redressal authority if the service isn’t offered on time. If this Authority doesn’t eliminate the attraction inside 30 working days, the attraction robotically goes to the second grievance redressal authority.
Equally, if the attraction isn’t disposed of inside 30 working days, the attraction robotically is forwarded to the Proper to Service Fee, Khattar mentioned.
He mentioned common monitoring of the AAS software program is finished by the Proper to Service Fee. A complete of 6,54,799 appeals have been filed underneath AAS from 5 September 2021, to 17 March, 2023. Out of those, 6,10,145 appeals have been disposed of, the CM added.
Khattar mentioned the federal government has additionally carried out AAS successfully to test the delay in offering companies by officers and staff.
If the service isn’t offered inside the prescribed interval, then motion is taken in opposition to the particular person for not clearing the file. Earlier only a few complaints got here to the Proper to Providers Fee because the frequent man didn’t learn about this method however now, if the work isn’t performed on time, the grievances in regards to the involved officer and worker robotically reaches the Fee, he added.
The CM mentioned the federal government has linked many companies and schemes with e-services. Simply because the Proper to Service Fee has performed the work of constructing its service accessible to most people via the Auto Enchantment System.
“Equally, the federal government has ensured the frequent man’s entry to authorities companies and schemes via e-governance via varied web sites, portals, and apps,” he added.
Right this moment any citizen can get 663 schemes and companies of fifty departments with only one click on. Due to these pioneering initiatives, we’re identified for optimum governance, minimal authorities, the CM mentioned.